Support

hello@filota.app

Two people make Filota. We answer within a day, usually the person who wrote the bug.

What to send

You do not need to fill in a form. A sentence is fine. These four things make a fix much faster:

• Your phone and OS version.
• The file type going in, and the one you wanted out.
• What happened instead.
• Whether it happens every time or once.

Do not send us the file. We cannot receive your documents and we do not want to. Describe it instead.

Common answers

• A format is missing. It is not built yet, not reserved for paying users. The roadmap on the home page lists what is coming and in what order.
• A conversion failed. Tell us the input format. Unsupported files should say so up front rather than fail halfway; if one failed quietly, that is a bug and we want it.
• Restoring a purchase. The lifetime unlock restores through the store account that bought it. Reinstall, open Settings, tap Restore.
• Cancelling Cloud. Cancel in the app. It takes effect immediately. Nothing in Free or Lifetime depends on it.

Privacy questions

See the privacy page. The short version: conversions run on your device, there is no account, and nothing is uploaded unless you switch on Filota Cloud.